Q: Can I order directly from Sunset Vista Designs?
A: Sunset Vista Designs is a wholesaler and sells only to retailers. However, our customer service department can locate a retail store near you. Simply contact us at 1-800-203-4480.
Q: How do I become a Sunset Vista Designs retailer?
A: Only registered Sunset Vista Designs retailers have access to our website services. If you are not a current customer, you can register on our website by clicking Register and filling out the online application. A customer service representative will reply by email, requesting for a faxed copy of your resale license. The application and license will be reviewed and a temporary identification number and password will be emailed to you within 24 to 48 hours.
Q: How do I obtain a catalog?
A: Sunset Vista Designs only sends catalogs to retailers. If you are already a registered customer, you may click catalog request and select the desired catalog to be mailed to you. Otherwise, you may contact customer service at 1-800-203-4480. If you are not a current customer, please register on our website or contact customer service for assistance.
Q: What is the minimum order amount?
A: Our minimum opening order amount of $150.00 and a minimum re-order amount of $100.00. A $5.00 service charge will be applied to any re-order amount that does not meet this requirement.
Q: What is our return policy for damaged products?
A: Any claims for damaged merchandise should be reported immediately to the delivering carrier and to us within 10 days of receiving your order. Shipping cartons and damaged items should be saved for inspection. If the product was damaged during shipping, the freight carrier, instead of us will be responsible.
Any claims of shortage or other errors must be made to us within 5 days of receiving your shipment. Returned or refused merchandise will be subject to a 20% restocking fee and shipping charges.
Q: What is the shipping time for my product orders?
A: Lead times depend on product availability. Generally, available products will ship 24 to 48 hours after receipt of order. Please contact customer service for product availability or lead times. Any back orders $50.00 or less will be cancelled.
Q: How do I obtain an invoice on products already received?
A: You may email your request to email@example.com or contact customer service to receive the invoice by fax or email.
Q: How do I contact my sales representative?
A: To contact your sales representative, click Rep Locator and look for your sales representative by state or region.
Q: How can I apply for terms with your company?
A: First orders are on a COD or Credit Card basis only. To obtain a credit application, click "Credit Application" and print. Please fill out the application form and fax or mail it back to us. Net 30 Days Term are granted upon credit approval from our credit department.
Q: Do you accept credit cards?
A: We accept Visa, Mastercard, Discover, and American Express.